Tempo Collective Fit
Return Policy
Last Updated: May 18, 2026
Tempo Collective Fit offers premium athletic and lifestyle apparel at heavily discounted pricing compared to traditional retail. Because many items are sold at promotional, clearance, or below-market pricing, we maintain a limited return policy designed to protect product integrity, inventory quality, and fairness for all customers.
General Return Eligibility
Returns are accepted only for eligible items that meet ALL of the following conditions:
• Return requests must be submitted within 5 days of delivery;
• Items must be completely unused, unworn, unwashed, and free from odors, stains, pet hair, deodorant marks, makeup, or signs of wear;
• All original tags, liners, labels, hygiene seals, and packaging must remain attached and intact;
• Items must be in resalable condition as determined solely by Tempo Collective following inspection;
• Proof of purchase and order number are required.
Due to the nature of athletic, performance, compression, and fitted apparel, any item showing evidence of wear, stretching, washing, outdoor use, excessive try-on use, or damage may be rejected and returned to the customer at the customer’s expense.
Final Sale & Non-Returnable Items
The majority of products sold through Tempo Collective Fit are offered at promotional, discounted, clearance, or limited-time pricing and may be marked as FINAL SALE.
The following items are not eligible for return:
• Final sale merchandise;
• Clearance or markdown items;
• Bodysuits, intimate apparel, or hygiene-sensitive products;
• Gift cards;
• Personalized or customized items;
• Items purchased during flash sales or promotional events unless otherwise stated.
Tempo Collective Fit reserves the right to designate any product or category as non-returnable at any time.
Return Authorization Process
Customers must request return authorization by contacting
support@tempocollective.fit within the approved return window.
Return requests must include:
• Full name;
• Order number;
• Item(s) requested for return;
• Reason for return;
• Supporting photographs if requested.
Unauthorized returns or returns sent without approval may be refused or discarded.
Return Shipping & Fees
Customers are responsible for all return shipping costs unless an incorrect item was shipped or the product arrives missing items. We recommend using a trackable shipping service so you can confirm the item reaches us safely.
Approved returns are subject to the following deductions unless otherwise noted:
• A flat return processing fee of $9.99 per return shipment; and
• A 10% restocking fee based on the original item purchase price.
Original shipping charges are non-refundable.
This fee helps offset inspection, handling, repackaging, inventory processing, payment processing, and operational costs associated with discounted merchandise.
Condition Inspection & Rejection Rights
All returned items are inspected upon receipt.
Tempo Collective reserves the right to:
• Refuse returns that do not meet eligibility requirements;
• Reject returns showing signs of wear, washing, stretching, odor, damage, or misuse;
• Charge additional fees for damaged or unsellable merchandise;
• Return rejected merchandise to the customer at the customer’s expense.
For hygiene and quality-control reasons, inspection determinations made by Tempo Collective are final.
Refund Processing
Once an approved return is received and inspected, any eligible refund amount will be issued to the original payment method within approximately 5–10 business days.
Refund amounts will reflect:
• Original item price paid;
• Less applicable restocking fees;
• Less applicable return processing fees;
• Excluding original shipping charges.
Depending on the customer’s financial institution, processing times may vary.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, customers must contact Tempo Collective Fit within 48 hours of delivery.
Customers may be required to provide photographs and packaging documentation to assist with investigation and claims processing.
Tempo Collective Fit reserves the right to determine whether replacement, store credit, partial refund, or full refund remedies apply.
Fraud Prevention & Abuse Protection
Tempo Collective Fit monitors return activity and reserves the right to limit, suspend, or refuse returns, refunds, exchanges, or future orders from customers exhibiting excessive, abusive, suspicious, or fraudulent return behavior.
This includes, but is not limited to:
• Excessive return frequency;
• Wardrobing or “try-and-return” behavior;
• Use of worn merchandise;
• Multiple account abuse;
• Chargeback abuse;
• Reselling-related behavior.
Chargebacks
Customers are encouraged to contact Tempo Collective Fit directly to resolve any order or return concerns before initiating chargebacks with financial institutions.
Fraudulent or abusive chargebacks may result in account restrictions, denial of future purchases, and supporting documentation being provided to payment processors or fraud-prevention agencies.
Policy Updates
Tempo Collective Fit reserves the right to modify or update this Return Policy at any time without prior notice.
The version posted on the website at the time of purchase shall govern the
transaction.
Contact Information
Tempo Collective Fit
c/o AHV
11010 Lake Grove Blvd
Suite 100-241
Morrisville, NC 27560 USA
Email: support@tempocollective.fit
By placing an order with Tempo Collective Fit, customers acknowledge and agree to the terms outlined in this Return Policy.